When you’ve lost someone close to you, organising their finances will be the last thing on your mind. We are here to help.

Your next steps

Step 1: Let us know that you have lost someone

Please send the original death certificate or a verified copy to our Bereavement Service Centre at the address below:

Intelligent Finance
PO Box 890

Step 2: What happens next

Once we receive the documents we will contact you with details about the account and how to pay the necessary bills (i.e. funeral bill or inheritance tax). We will also send you a letter which gives information about the next steps and how to settle the estate.

Our dedicated bereavement team will look into your case on an individual basis. They will keep in regular contact with you so you are aware of the progress.

Step 3: Get in touch with other banks

If you need to contact other banks about the bereavement, you can use the free Death Notification Service.

Bereavement support guide

We know there's a lot to process. Our bereavement support guide is here to help. It goes into more detail about each step and what happens next.

Download our guide (PDF, 112KB) PDF opens in new window

Speak to us

If you would prefer to speak to someone, please call us on 0345 609 4343.

+44 131 5499012 from outside the UK.

Our lines are open Monday to Friday 8am to 6pm. We are closed on Saturdays, Sundays and bank holidays.

Other ways to contact us