When you’ve lost someone close to you, organising their finances will be the last thing on your mind. We are here to help.
Your next steps
Step 1: Let us know that you have lost someone
Please send the original death certificate or a verified copy to our Bereavement Service Centre at the address below:
PO Box 890
Step 2: What happens next
Once we receive the documents we will contact you with details about the account and how to pay the necessary bills (i.e. funeral bill or inheritance tax). We will also send you a letter which gives information about the next steps and how to settle the estate.
Our dedicated bereavement team will look into your case on an individual basis. They will keep in regular contact with you so you are aware of the progress.
Step 3: Get in touch with other banks
If you need to contact other banks about the bereavement, you can use the free Death Notification Service.