Help and guidance

How to get in touch

If you have a question about your account and want to speak to us, please get in touch. We are here to help. 

You can call us on 0345 609 4343.

+44 131 5499012 from outside the UK. Our lines are open Monday to Friday, 8am to 8pm, and Saturday, 8am to 4pm. 

Contact us

Online Banking

Log in to view your account balance or make a payment.

Log in

Facing financial difficulty

Firstly, don't ignore the problem. There are steps you can take if you are having problems paying your bills.

Your next steps


We know there's a lot to process. Our bereavement support guide explains what to do next.

Bereavement guide

Go paper-less

Sign up for paperless statements and you can view your monthly statements online, 24/7.

More about paper-free

Lost or stolen debit card?

If your debit card has been lost or stolen, please call 0345 605 9595. If you are overseas, please call +44 131 5499013.

Financial security