Contact us

If you're an existing customer and you'd like help with your plan, we are here to help. Don't forget that you can register for Online Banking and manage your accounts online at any time.

Phone us

0345 609 4343

(+44 131 5499012 from outside the UK)

Our lines are open Monday to Friday 8am to 6pm. We are closed on Saturdays, Sundays and bank holidays.

Write to us

Intelligent Finance
PO Box 890

Email us

If you are registered online with us, you can use our secure e-mail form to send us your complaint. Please log in to your plan and select 'Contact us'.

Log in

Other ways to get in touch

If you have a hearing or speech impairment you can contact us using Text Relay or Textphone on 0870 240 5152. We can also provide statements and other documents in large print, Braille or audio. Call us on 0345 609 4343 and we will be happy to send them to you.

Lost or stolen debit card?

If your debit card has been lost or stolen, please call 0345 605 9595. If you are overseas, please call +44 131 5499013.

How to complain

We will do all we can to resolve any problems quickly and fairly.

How to complain

You could lose your home if you don’t keep up your mortgage repayments