Overdraft alerts

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From the 27th of November, we are introducing an overdraft alerts service.

How text alerts can help you

It’s important to monitor your account regularly to make sure you have enough funds to make any payments due.

Alerts help you manage your money and avoid charges by reminding you when you need to pay cleared funds into your account. They can also help you avoid going into an unarranged overdraft.

When you will receive text alerts

From the 27th of November, we are introducing an overdraft alerts service. You will be automatically enrolled into our updated alerts service if we have an up-to-date mobile number for you. You can check the number we have for you by calling us on 0345 609 4343.

Whilst these new alerts don’t begin until the 27th of November, you are able to opt-in and out of these new alerts anytime.

If you have an arranged overdraft, we’ll let you know by text when:

  • You're about to use or you've started using your overdraft. This will help you minimise charges.
  • To stop these alerts, text STOPA to 62227 or to opt back in, text STARTA to the same number.

If you have an unarranged overdraft, to help you manage your balance we’ll let you know by text when:

  • you need to pay money in the account to cover a standing order
  • you’re about to use or have started using an unarranged overdraft.

To stop these alerts, text STOPU to 62227 or to opt back in, text STARTU to the same number.

If you’d like to stop all overdraft alerts, text STOP to 62227 or to opt back in, text START to the same number.

Your preferences to opt in or out of alerts will be applied to all your current accounts. Opting in and out of these alerts is free.

Stopping alerts may mean you miss important messages and incur avoidable costs.

We already send you text alerts when:

  • we are asked to change your phone number
  • you set up a new person or company to receive a payment or
  • we need to speak to you before we make a payment
  • we suspect any fraud related activity.

You cannot stop these alerts.

You can receive text alerts abroad, but please check with your service provider for any charges you will incur.

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