Re-activate your online access

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Re-activate your online access

Completing re-activation process – This is only required if you have been locked out of your account online and have been issued with a new security code.

Step 1: The following information will be required before commencing the re-activation process.

You will require:

  • your username
  • your ten digit Customer Identification Number
  • your new 4 digit plan security code
  • your Surname and Postcode

Step 2: Commencing re-activation

Log in to the Intelligent Finance website. Please do not use any links or search engine tools, simply type into your browser.

Select re-activation. (This is located underneath the re-activation instructions)

  • Enter your username and click on continue.
  • Input your 10 digit Customer Identification Number
  • Input your 4 digit plan security code.
  • Input your surname ensuring case sensitivity
  • Input your postcode

Please ensure surname and postcode details i.e. upper and lower casing match name and address details as shown on your security code letter.

Step 3: Setting security details

Now select your new online password using the guidelines provided below.

  • Include at least one uppercase and one lowercase letter
  • Include at least one number
  • Don’t use any spaces or special characters
  • Don’t use the same phrase or word as your username or memorable information
  • Make sure your password doesn’t contain your username or memorable information
  • Don’t include more than 2 consecutive repeated characters
  • Your password must be at least 10 characters in length
  • Your password must not be the same as any of your previous two passwords.

We’ll also ask you to create new memorable information. This can be any group of words you will remember, for example a short sentence, greeting or catchphrase. In future we will ask you for three random characters from this information when you log on to your account.

  • Include at least one letter and one number
  • Don’t use any spaces or special characters
  • Make sure your information is 8 to 15 characters in length
  • Don’t use the same information or word as your password
  • Make sure your memorable information doesn’t contain your username or password
  • Don’t include more than 2 consecutive repeated characters
  • You don’t need to use capital letters as your memorable information isn’t case sensitive.

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