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Frequently Asked Questions

For information on Intelligent Finance Secure, use the links below to go to specific topics, or scroll down the page to review the full list of frequently asked questions and answers.

About Intelligent Finance Secure

What is the Intelligent Finance Secure service?

Intelligent Finance Secure is a free service offered by Intelligent Finance in partnership with Visa International Services Association and Mastercard® International. This service offers more secure Internet shopping, using your preferred form of Internet payment - your Intelligent Finance credit or debit card. The service will assess each transaction and your card details are either automatically verified or, in some cases, you will be required to provide information for further verification. The Intelligent Finance Secure service only applies to online purchases at participating retailers.

You will sometimes see the Intelligent Finance Secure service being called Visa Secure or Mastercard Identity Check either online or in other communications, however these names all apply to the same service which protects your cards online.

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Which cards will be covered?

Your Intelligent Finance personal debit cards and credit cards are eligible for the Intelligent Finance Secure service.

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How does Intelligent Finance Secure work?

When you make a purchase online, Intelligent Finance Secure issues a receipt to the retailer at the end of the checkout process. The receipt includes details of your current purchase, such as the retailer's site name, purchase amount, and the date of the purchase. You will get a page with a “Processing….” message after you have entered your payment details or, in some cases, you may be required to give further information to verify your card details.

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How does Intelligent Finance Secure protect me?

With Intelligent Finance Secure, your transaction is more secure as we use a security system that runs behind the scenes while you shop online, helping to prevent unauthorised use of your Intelligent Finance cards.

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Will I need to apply for a new card to use Intelligent Finance Secure?

No. Intelligent Finance Secure is designed to help protect existing cards that you already have with Intelligent Finance.

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How many online retailers currently participate in the Intelligent Finance Secure service?

Many online retailers are already participating in the Intelligent Finance Secure service. As the service grows, more will be added.

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How much does Intelligent Finance Secure cost?

Intelligent Finance Secure is a free service available to all Intelligent Finance customers.

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Can I use Intelligent Finance Secure from any computer?

Yes. One of the great advantages of Intelligent Finance Secure is that you can use it from any computer connected to the Internet with a compatible browser.

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Where can I view the conditions applying to the use of the Intelligent Finance Secure service?

To view the Intelligent Finance Secure conditions, please go to the terms of use page.

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I have more questions. Where can I get more help and information on Intelligent Finance Secure?

For more help and information, just call us on 0345 609 4343.

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Purchases using Intelligent Finance Secure

What if I have software that blocks pop-up boxes?

Some software may not allow pop-ups. If you have this software installed you must disable it or change the settings to allow pop-ups for Intelligent Finance Secure to operate correctly.

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What should I do if I am purchasing online but the Intelligent Finance Secure summary box does not appear?

It may be that the retailer does not use Intelligent Finance Secure yet but you will still be able to purchase at these retailer's site. Simply follow the retailer's normal checkout process.

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Making the site accessible

The following accessibility features are provided:

  • Support for windows reader.
  • Support for resizing the text.
  • Support for No Java Script.

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How can I resize the text?

In the browser go to View > Text Size and choose "Largest".

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Where can I find more information on accessibility?

Accessibility reference can be found in:

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