Re-activate your online access

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Re-activate your online access

Completing re-activation process – This is only required if you have been locked out of your account online and have been issued with a new security code.

Step 1: The following information will be required before commencing the re-activation process.

You will require:

  • your username
  • your ten digit Customer Identification Number
  • your new 4 digit plan security code
  • your Surname and Postcode

Step 2: Commencing re-activation

Log in to the Intelligent Finance website. Please do not use any links or search engine tools, simply type www.if.com into your browser.

Select re-activation. (This is located underneath the re-activation instructions)

  • Enter your username and click on continue.
  • Input your 10 digit Customer Identification Number
  • Input your 4 digit plan security code.
  • Input your surname ensuring case sensitivity
  • Input your postcode

Please ensure surname and postcode details i.e. upper and lower casing match name and address details as shown on your security code letter.

Step 3: Setting security details

Now select your new online password using the guidelines provided below.

  • Include at least one uppercase and one lowercase letter
  • Include at least one number
  • Don’t use any spaces or special characters
  • Don’t use the same phrase or word as your username or memorable phrase
  • Make sure your password doesn’t contain your username or memorable phrase
  • Don’t include more than 2 consecutive repeated characters
  • Your password must be at least 10 characters in length
  • Your password must not be the same as any of your previous two passwords.

We’ll also ask you to set up a memorable phrase. This can be any group of words you will remember, for example a short sentence, greeting or catchphrase. In future we will ask you for three random characters from this phrase when you log on to your account.

  • Include at least one letter and one number
  • Don’t use any spaces or special characters
  • Make sure your phrase is 10 to 15 characters in length
  • Don't use the same phrase or word as your password
  • Make sure your memorable phrase doesn’t contain your username or password
  • Don’t include more than 2 consecutive repeated characters
  • You don’t need to use capital letters as your memorable phrase isn’t case sensitive.

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