Home > Accessibility

Intelligent Finance was created to make personal banking fairer, and that commitment extends to making our online services accessible.

If you're hearing or speech-impaired, you can access our services by calling Typetalk on 0800 95 95 98 ¹ and asking the operator to call Intelligent Finance on 0845 607 7773 ².

Our statements are available in large print and Braille. Please call 0845 609 4343 ² and we'll arrange to send these to you.

Accessing our website

We're working towards complying with RNIB/WAI Level AA guidelines, which set out a number of principles that ensure we meet the needs of our visually impaired customers. These include:

Using meaningful ALT text for all images and providing descriptive text of significant images
Avoiding the use of FRAMES which are difficult for special browsers to interpret
Providing text descriptions of multimedia content on our site
Using descriptive link titles

We recommend the following speaking browsers, which are available for a free trial period:

IBM Home Page Reader (HPR) (Please note you must have Internet Explorer 5.5 or higher on your system to use this product).

Jaws for Windows

Also, see our instructions for increasing the text size on your browser

Accessing our Contact Centre and customer services

When you apply to IF, you'll be able to tell us about your particular requirements. Based on these, we'll provide the materials you need to access our services, including:

Brochures, letters and forms in large print
A signature template to make signing debit and credit cards easier
A Typetalk service
A Minicom service for customers with a text phone.

Enlarging text instructions

Follow these steps to increase the text size on your screen when using some of the most common browsers and platforms. There are two ways to do this:

Changing your browser settings to increase the text size
Changing the size and resolution of your screen.

Changing your browser settings to increase the text size

Follow these instructions to increase the text size using the most common browsers. Note that some pages will not render correctly in non-standard font sizes.

MS Internet Explorer 7 on Windows

Select the Page menu
Point to Text Size
Select your choice of Largest, Larger, Medium, Smaller, Smallest text sizes.

MS Internet Explorer 6 on Windows

From the menu bar, select the View menu
Point to Text Size
Select your choice of Largest, Larger, Medium, Smaller, Smallest text sizes.

Changing the size and the resolution of your screen

Reducing the resolution of your screen will increase the size of the text. To do this:

Windows

From the start menu select Settings and Control Panel.

In the Control Panel window, select Display, and then select the Settings tab.

In the desktop area section of the Display Properties dialogue box, move the slider marker to the left. This will effectively increase the text size.

click 'OK 'to implement the changes.

¹ Calls to 0800 numbers from BT landlines are free. The price of calls through other phone companies and from mobile phones will vary. The call price is correct at September 2008.

² Calls to 0845 numbers from BT landlines will cost no more than 2p a minute, plus a 7p connection fee. The price of calls through other phone companies and from mobile phones will vary. The call price is correct at September 2008.