Register for online banking
To access the online banking service for the first time, you need to register your log in details. Just follow these simple steps to give you complete control of your offset plan. You can check balances, set up and make bill payments and standing orders, view and amend direct debits, move money and more.
Step 1: confirm your identity
We'll ask for your customer identification number (the 10 digit number we gave you when you applied). You'll also need your plan security code (the 4 digit number which you chose if you applied on line, or that you received in your security pack if you applied over the phone). If you use telephone banking, these are the numbers that you already use.
Step 2: choose a username and password
You'll use these every time you log on, so it's important that you choose something that's easy for you to remember, but hard for someone else to guess. Your password and username must each be at least 6 characters long, and can contain letters and/or numbers but no spaces.
Step 3: set up your security questions
We'll ask you a few security questions, and to create a security question of your own. Each time you log on, you'll need to answer one of these, as an extra safeguard to your plan.